Returns & Exchanges
At The Willow Tree, we want you to love every piece you purchase, which is why we offer a flexible 30-day return policy for all unworn apparel with original tags attached. If your selection isn't quite right, we are happy to provide a full refund to your original payment method or store credit for your next find.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging and include the packing slip provided in your confirmation email.
Ship It Back
Download and print the prepaid shipping label from our portal, affix it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or store credit within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing